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SUMMARY:Lunch & Learn Series Session 5: 5-Star Customer Experience
DESCRIPTION:Keep the human\, add the smart \n\n\n\n\nIf customers are waiting too long\, follow-up is inconsistent\, or your team is drowning in messages\, this is why. Great service is not about doing more. It’s about doing the right things every time.\nThis session helps you improve response time\, personalization\, and consistency while protecting your brand voice. You’ll leave knowing where your customer experience breaks down\, what to fix first\, and how AI can support your team without making your business feel robotic. No scripts. No spam. Just better service. \nWhat We’ll Cover\n\nWhere CX breaks: slow replies\, missed follow-ups\, unclear next steps\nHow to keep your brand voice consistent across the team\nUsing AI for follow-up\, summaries\, and faster response drafts\nFeedback loops: how to learn from reviews and client feedback\nWhere chatbots help vs where they hurt\n\nWhat You’ll Get\n\nA customer journey snapshot worksheet (pre-session)\nA CX audit worksheet to spot gaps and quick wins\nA brand voice prompt builder you can reuse\nA simple follow-up system you can implement in 30 days\n\nWho It’s For\n\nOwners who want stronger reviews and repeat business\nTeams handling customer emails\, DMs\, calls\, or service requests\nLeaders who want better service without adding headcount\n\nAbout Sara\nAI Strategist\, Small Business Growth Advisor and former Business Broker. \nSara is a strategic AI partner who listens first\, then helps small business owners and leaders to build a clear AI Action plan with tools they can use confidently. \nRegister Here 
URL:https://www.muskokalakeschamber.ca/event/lunch-learn-series-session-5-5-star-customer-experience/
CATEGORIES:Community,Home Page,Webinar
ATTACH;FMTTYPE=image/png:https://www.muskokalakeschamber.ca/wp-content/uploads/2026/03/Screenshot-2026-03-06-125415.png
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