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Lunch & Learn Series Session 5: 5-Star Customer Experience
May 6 @ 12:00 pm - 12:45 pm
Keep the human, add the smart
If customers are waiting too long, follow-up is inconsistent, or your team is drowning in messages, this is why. Great service is not about doing more. It’s about doing the right things every time.
This session helps you improve response time, personalization, and consistency while protecting your brand voice. You’ll leave knowing where your customer experience breaks down, what to fix first, and how AI can support your team without making your business feel robotic. No scripts. No spam. Just better service.
What We’ll Cover
- Where CX breaks: slow replies, missed follow-ups, unclear next steps
- How to keep your brand voice consistent across the team
- Using AI for follow-up, summaries, and faster response drafts
- Feedback loops: how to learn from reviews and client feedback
- Where chatbots help vs where they hurt
What You’ll Get
- A customer journey snapshot worksheet (pre-session)
- A CX audit worksheet to spot gaps and quick wins
- A brand voice prompt builder you can reuse
- A simple follow-up system you can implement in 30 days
Who It’s For
- Owners who want stronger reviews and repeat business
- Teams handling customer emails, DMs, calls, or service requests
- Leaders who want better service without adding headcount
About Sara
AI Strategist, Small Business Growth Advisor and former Business Broker.
Sara is a strategic AI partner who listens first, then helps small business owners and leaders to build a clear AI Action plan with tools they can use confidently.